Making a complaint
If you are unhappy about any aspect of your care, Marlborough Dental Studio has a formal complaints policy which details the stages of the process and the timescale we aim to achieve in dealing with any complaint.
A summary is provided below:
- If you wish to lodge a complaint, Kate Sheather will be informed and will be the person dealing with the complaint. Complaints can be given in writing if the complaint is made verbally and in person you will be taken to a private room and time given for us to hear your comment or complaint in full.
- If the complainant is not the patient, written consent must be provided by the patient on whose behalf the complaint is being lodged.
- If the complaint is made in writing, the complaint will be recorded as such and the patient invited to lodge an official complaint, laying out the details of the circumstances of the complaint.
- All complaints, written or verbal, will be logged by us.